6 ICT applications (3)
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Information Communication Technology ICT
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1.
Explain how an online booking system for a sporting event might incorporate features to improve customer satisfaction. Consider aspects such as user interface design, payment options, and post-booking communication. Present your answer in a table format.
Here's a table outlining features that can improve customer satisfaction in an online booking system for a sporting event:
| Feature | Description & Customer Benefit |
| User-Friendly Interface | Intuitive navigation, clear layout, and easy-to-find information. Reduces frustration and improves booking efficiency. |
| Multiple Payment Options | Acceptance of various payment methods (credit cards, debit cards, PayPal, etc.). Provides flexibility and convenience for customers. |
| Clear Seating Charts | Interactive seating charts with price indicators. Allows customers to choose preferred seats and understand pricing. |
| Secure Booking Process | SSL encryption and secure payment gateways. Builds trust and protects customer data. |
| Automated Confirmation & Reminders | Immediate booking confirmation via email and reminders leading up to the event. Reduces anxiety and ensures customers don't miss the event. |
| Customer Support Options | Easy access to customer support via phone, email, or live chat. Provides assistance with any issues or queries. |
By incorporating these features, the online booking system can significantly enhance customer satisfaction and encourage repeat bookings.
2.
Create a table comparing and contrasting the use of face recognition and iris recognition for access control. Your table should include the following criteria: Accuracy, Cost, Ease of Use, Security, and Environmental Sensitivity.
Here's a table comparing face recognition and iris recognition for access control:
| Criteria | Face Recognition | Iris Recognition |
| Accuracy | Moderate - affected by lighting, age, and expression. | Very High - highly unique iris patterns. |
| Cost | Low to Moderate | Moderate to High |
| Ease of Use | Easy - no physical contact required. | Requires user to be relatively close to the scanner. |
| Security | Moderate - susceptible to spoofing with photos/videos. | Very High - difficult to spoof. |
| Environmental Sensitivity | Sensitive to lighting conditions and facial changes. | Less sensitive to environmental changes. |
3.
Question 3
Consider an expert system designed for route scheduling for delivery vehicles. Describe the inputs required for the system, the processing steps involved, and the outputs generated. What are the potential benefits of using an expert system for this task?
An expert system for route scheduling for delivery vehicles requires the following:
Inputs:
- Delivery Locations: A list of addresses where deliveries need to be made, including coordinates (latitude/longitude).
- Delivery Time Windows: The specific timeframes within which each delivery must be made.
- Vehicle Capacity: The maximum weight or volume that each vehicle can carry.
- Vehicle Availability: Information about the vehicles available for use (e.g., type, capacity, current location).
- Road Network Data: A map of roads, including distances, speed limits, and traffic conditions.
Processing Steps:
- Data Input & Preprocessing: The system receives and validates the input data.
- Route Optimization: The system uses algorithms (e.g., genetic algorithms, simulated annealing) to find the optimal routes for each vehicle, considering all constraints (time windows, capacity, road network).
- Vehicle Assignment: The system assigns delivery locations to vehicles based on their capacity and the optimized routes.
- Dynamic Adjustment: The system monitors traffic conditions and other real-time factors and dynamically adjusts the routes as needed.
Outputs:
- Optimized Routes: Detailed routes for each vehicle, including the sequence of delivery locations and estimated travel times.
- Vehicle Assignments: A list of which delivery locations are assigned to which vehicles.
- Estimated Delivery Times: Predicted arrival times for each delivery.
- Real-time Tracking: The ability to track the progress of vehicles in real-time.
Potential Benefits:
- Reduced Delivery Costs: Optimized routes minimize fuel consumption and travel time.
- Improved Delivery Efficiency: Faster and more reliable deliveries.
- Increased Customer Satisfaction: On-time deliveries.
- Better Resource Utilization: Efficient use of vehicles and drivers.
- Reduced Carbon Footprint: Optimized routes reduce fuel consumption and emissions.